Introducing Telerivet Voice

In the past 5 years, thousands of organizations across more than 150 countries have relied on Telerivet to send and receive text messages. Today, we’re excited to announce the launch of Telerivet Voice, which organizations can use to automate voice calls with their customers, employees, and community.

Telerivet makes it easier than ever to build your own interactive voice response (IVR) menus and call flows, run voice polling campaigns, send automated voice broadcasts, and send voice calls using a virtual caller ID. You can do it all from your browser, with no programming required. In minutes, you can get a local virtual number in over 60 countries, and send and receive calls worldwide.

Businesses and non-profits can use Telerivet Voice for a wide variety of use cases, including customer support, data collection, market research, alerting, phone-banking, audience engagement, and more.

See it in action:


Whirlwind Consulting, a boutique political consultancy specializing in statewide initiative and candidate political campaigns, has been using Telerivet Voice to make outbound calls. “Telerivet allows our consultants to reach any of our clients, employees and even voters from one platform,” says Whirlwind founder Jordan DeCoster. “Its combination of light-weight interface and multi-channel options keeps each contact in one place, regardless of the method of communication (text and voice).”

For more advanced use cases, Telerivet Voice is developer-friendly. In Kenya, the Uliza project has been piloting an innovative IVR system that allows Kenyans to call in to a local virtual number and record a question in Swahili. A distributed, crowd-sourced team records an answer to the user’s question, and the system calls the user back with the answer. “We have been able to build a complex voice-data processing tool with the help of Telerivet’s voice features,” says Grant Bridgman, founder of Uliza. “We are particularly excited about the new JavaScript interface, which allows us to add greater flexibility to how our services interact with our clients.”

Get started in minutes

Telerivet Voice is integrated seamlessly into the same Telerivet web dashboard that users all over the world have relied on over the past 5 years.

To try it out, log in to your Telerivet dashboard (if you don’t have one yet, create a free account).

The Services page is where you can configure custom IVR call flows, automated voice polls, or simply set up call forwarding or voicemail. On the Services page, add a new service and click the Voice tab, then click the type of service you want to set up:

To see the full power of Telerivet Voice, create a Custom Call Flow. Click one of the examples on the top-right to explore how to create your IVR system using Telerivet’s drag-and-drop interface:

To see the different types of actions that you can use to create a call flow, click “Add action”. Call flows can play text-to-speech or recorded audio, prompt for a key press or multiple digits, forward the call, record audio from the caller, and much more.

To make outbound voice calls, go to the Messages or Contacts page and click the “Call” dropdown.

You can test Telerivet Voice in your browser even if you don’t have a voice-enabled virtual number, but in order to send and receive actual voice calls you’ll need to set up a virtual number on the Phones page.

(If you’ve been using Telerivet Android app as the SMS gateway, note that the Android app does not support Telerivet Voice due to technical limitations. You would need to add a voice-enabled virtual number in order to use the voice functionality.)

To learn more about how you can use Telerivet voice, visit https://telerivet.com/voice. For more details on how to use all the new features, visit the User Guide.

We are excited to hear your feedback, and discuss how Telerivet Voice might help your organization. Get in touch by emailing us at support@telerivet.com .

Tracking SMS Broadcasts with Telerivet

Telerivet has always made it easy for organizations to send SMS messages to groups of contacts. Some businesses use Telerivet to send notifications to groups of employees, other organizations use Telerivet for sending SMS polls, and others send SMS to notify their customers of special deals. We’ve designed Telerivet to be scalable, so that you can use Telerivet whether you need to send a message to ten contacts, a thousand contacts, or even a million contacts at once.

We’re happy to announce some powerful new features available whenever you send a message to multiple contacts in Telerivet:

Real-Time Delivery Statistics

On the Messages page, the Broadcasts tab now shows the number of messages with each status (e.g. Queued, Sent, Failed, Delivered). Click any broadcast to view additional statistics, which update in real time while the broadcast is being sent.

Broadcast-stats

Broadcast Cancellation

Occasionally you might want to cancel a broadcast that’s already being sent, for example if you notice a mistake, or if you realize that a broadcast is larger or more expensive than you expected. To cancel a broadcast in progress, click “Cancel” when viewing the broadcast.

Automatic Reply Tracking

For each broadcast you send, Telerivet will automatically keep track of the messages that contacts send in reply to your broadcast, and will automatically calculate the response rate (as shown in the image above). If there are any replies, you can view them on the Replies tab for that broadcast:
Replies

The Replies tab will show the next incoming message received from one of the contacts in the broadcast (within 7 days, until you send another message to that contact).

Exporting Broadcast Statistics

If you send multiple broadcasts, Telerivet makes it easy to quickly download their details to CSV. For example, you could use use Excel to analyze trends with your SMS deliverability, response rates, or spending. From the Messages page, click the Broadcasts tab, then click More > Export broadcasts.

Broadcasts API

The Webhook API now makes it easy to notify other systems whenever a broadcast is sent. For example, without needing any servers or programmers, you could connect the Webhook API to Zapier, and configure Zapier to post a message in a Slack channel or send an email notification for each broadcast sent from your Telerivet account. Or if you have your own web app, you could configure the Webhook API to notify your server directly when a broadcast is sent. (If you have multiple systems, you can even trigger multiple webhook notifications.)

In addition, the REST API now lets your systems fetch broadcast statistics directly. For example, if you want your own system to show the progress of a Telerivet broadcast, you can periodically call the REST API every few seconds and get the current number of messages in each status (e.g. queued, sent, delivered) until there are no more queued messages.

Try it out

If you already have a Telerivet account, try out the new features from the Broadcasts tab on the Messages page. We hope you’ll find these new features useful! (If you don’t have an account already, set up a free Telerivet account first.) If you have feedback or ideas for features that would be useful to your organization, feel free to get in touch at support@telerivet.com!

To learn more about how leading businesses and NGOs are already using Telerivet SMS broadcasts to reach their goals, check out the case studies for ZALORA, Asia’s leading fashion e-commerce site, and Farm Radio International, an international NGO fighting food insecurity in Africa.

Number Insight: Validating and Cleaning Your Contacts

If you have an existing database of phone numbers, and you want to send SMS messages to them, it's easy to import the contact information into Telerivet. But how can you know if the phone numbers you've collected are actually valid, or whether they're mobile numbers capable of receiving SMS?

Telerivet now makes it easy to look up information about your phone numbers via our partnership with Nexmo.

On the Contacts page, Telerivet now provides a web interface to Nexmo's Number Insight API, which makes it easy to look up information about your contacts' phone numbers, including the type of phone number (mobile, landline, or VOIP), validity, mobile network, and country.

Number-insight
You can use Number Insight to detect invalid numbers, landlines, or VOIP phone lines in your contact list, so you can clean your contact list before sending SMS broadcasts.

Configuring Number Insight

In order to use Number Insight, you'll first need to register your own Nexmo account, so that you can pay Nexmo to use this functionality. (For pricing, see the Number Insight tab on Nexmo's pricing page.)

To configure Number Insight in your Telerivet account, go to your Contacts page and click Actions > Number Insight setup, or follow this link.

Running Number Insight

On your Contacts page, select any contacts to look up, then click Actions > Number Insight. Nexmo's Number Insight API will fill in information about the selected contacts. The process may take some time, depending on the number of contacts selected.

Number-insight2

Removing/Blocking Unwanted Phone Numbers

You can use Number Insight to help you remove invalid or unwanted phone numbers from your contact list before sending an SMS broadcast.

After running Number Insight on your contact list, you can use the "Filters" function on the Contacts page to create a filter for unwanted contacts, such as "Number Type is not mobile":

Not-mobile
After creating a filter for the contacts you don't want, select all contacts in the filter, then either block the contacts via Actions > Block sending, remove them from a group via Groups… dialog, or permanently delete them via Actions > Delete contacts.

Try Number Insight and email us at support@telerivet.com if you have any questions or feedback!

Automating SMS via Drag-and-Drop

Subscription-simple2
Today, Telerivet is excited to make it dramatically easier for anyone to create your own automated SMS system.
Without needing to hire a programmer or write a single line of code, you can easily create your interactive messaging service just by building an intuitive, visual flowchart.

Each action in your SMS service has a corresponding shape in the flowchart, and the logic flow simply follows the lines and arrows between the shapes. It’s easy to add follow-up questions and handle responses to create an automated conversation.

As an example, let’s see how to create a registration flow to ask new subscribers to provide information about themselves. After they text the keyword JOIN, we’ll follow up by asking their name, then their email address.

Creating this SMS system with Telerivet only takes 2 minutes from start to finish.

In addition to triggering custom actions when an SMS is received, you can also trigger custom actions manually, for one or more messages or contacts. For example, you could message several contacts and wait for a response. Or, you could use custom actions to streamline your workflow and automate repetitive tasks like adding/removing contacts from groups, or updating contact information.

There are dozens of other improvements with this update, all with the goal of making it even simpler to create and manage automated SMS services. To explore the latest updates, visit the Services page in your Telerivet account.    

Airtime Transfer and Top-up with Telerivet

Telerivet’s mobile messaging platform now has a new feature – airtime transfer.

On over 450 mobile networks in more than 120 countries worldwide, Telerivet users can transfer airtime to help power their business operations, messaging services, community outreach, and marketing campaigns.

Send_airtime3If you use the Telerivet Android app to send messages with a prepaid SIM card, you can easily top up your airtime directly from Telerivet, without needing to buy airtime vouchers from a local vendor.

Your business can easily offer airtime as a promotion or reward for loyal customers, or send airtime to your own employees, making communication expenses easily trackable and avoiding the need for cash payments or reimbursements.

When conducting a poll or survey via SMS, you can send airtime to your respondents to encourage participation and reimburse them for the cost of sending SMS. You could either send a small amount of airtime automatically to each participant, or randomly select a winner to receive a larger airtime topup.

Poll_airtime

Each of the 450+ mobile networks supported by Telerivet sells different airtime values to Telerivet at different price markups. For some mobile networks, the airtime topups are priced at or below “face value” on Telerivet, while other mobile networks sell airtime at a markup.

To check the availability and pricing for the mobile networks in your country, visit the airtime pricing page.

In addition to Telerivet’s “built-in” support for these mobile networks, Telerivet can also integrate other airtime transfer APIs into your Telerivet account upon request (such as Africa’s Talking in Kenya or Selcom Wireless in Tanzania), for an additional monthly fee (learn more) .

To learn more and start sending airtime today, visit the User Guide:

Try it out and email us at support@telerivet.com if you have any questions or feedback!