Message Review

Many organizations use Telerivet to let their teams send text messages and voice calls on behalf of the organization. However, giving more people access to send messages can also increase the risk of typos, incorrect messages, incorrect recipients, or other errors. If a broadcast is sent to hundreds or thousands of contacts in error, it could be costly, embarrassing, or worse.

To make it easier to prevent errors when sending messages, Telerivet is introducing a new feature called Message Review. With Message Review, your organization can designate reviewers to to approve, edit, or delete messages drafted by your team before the messages are sent out.

Administrators can enable Message Review on the Messaging Settings page, and can configure who gets notified by email when a message needs review:

When Message Review is enabled, any message with the specified number of recipients will be submitted for review, including scheduled messages. When composing a message, the “Send” button will automatically change to “Submit for Review”:

Clicking “Submit for Review” will trigger an email notification to the reviewer or reviewers:

When the reviewer clicks “Review message”, Telerivet shows a preview of the message content for several contacts so the reviewer can verify that any variables are inserted correctly:

The reviewer can click “Edit” to change the content, sender, recipient, or the time when the message is scheduled. (In this example, the reviewer should fix the typo!) If the message was scheduled for a certain time but wasn’t approved before the scheduled time, the reviewer must edit and reschedule the message.

When the message looks good, the reviewer can click “Approve” (or “Approve and Send Now”). If the message shouldn’t be sent, the reviewer can click “Delete”.

When a reviewer approves or deletes a message, an email notification is sent to the user who created the message, as well as to all reviewers.

Message Review provides a simple way to ensure that the messages your organization sends are actually what you want to send. To enable Message Review, visit the Messaging Settings page in your Telerivet dashboard.

Introducing Telerivet for iOS and Android

We are very excited to announce that Telerivet is now available as an app for iPhones and iPads, as well as Android phones and tablets.

You can use the app to send and schedule broadcasts, view and edit contacts, manage automated services, and more. Almost anything you can do from your web browser, you can do on the go.

In addition, the iOS and Android apps let you get (optional) notifications of incoming messages. If someone sends a text message to your virtual number, you can read the message and reply directly from your phone.

Since Telerivet runs in the cloud, you can switch back and forth between the smartphone app and the web dashboard at any time.

When using the app, text messages and voice calls are sent and received via third-party providers such as Nexmo, not via your personal phone. When you send SMS messages or calls from the app, your contacts will see your organization’s sender or caller ID (as configured in your Telerivet account), not your personal phone number.

The iPhone and iPad app supports iOS 10.0 and above. The Android app works on Android 4.4 or above.

To try it out, install the app on your phone below:

Two Telerivet Android apps

As you may know, Telerivet already had an Android app that turns an Android phone into a SMS gateway in any country.  The new Android app, however, does not turn your phone into an SMS gateway.

Telerivet’s original SMS gateway app is still available, and it will continue to be supported and developed. There are just two separate Telerivet Android apps now because they serve different purposes.

To avoid confusion between the two Telerivet Android apps, the original Telerivet Android app has been renamed to “Telerivet Gateway“. The Telerivet Gateway app lets you use Telerivet to send and receive SMS messages in any country via that Android phone’s SIM card. Typically, users will dedicate a phone specifically for the Telerivet Gateway app, and won’t use it as a normal mobile phone.

The main screen of the Telerivet Gateway app:

On the other hand, the new Android app is named “Telerivet Mobile“. Telerivet Mobile lets you access Telerivet’s mobile messaging platform from your phone, and receive notifications. Telerivet Mobile is meant to be used on your personal mobile phone — and if you invite your team to use Telerivet, everyone can install Telerivet Mobile on their phones too. (There are no limits on the number of phones that can run the Telerivet Mobile app.)

Any SMS messages that you send from the Telerivet Mobile app will be sent via the SMS gateway you have configured in your Telerivet account. This may be a provider like Nexmo, or it could be an Android phone running the Telerivet Gateway app. (It is possible to run the Telerivet Mobile app and the Telerivet Gateway app on different Android phones, or the same phone.)

We’re excited to hear your feedback on the new Android and iOS apps — let us know what you think at support@telerivet.com.

Tracking SMS Broadcasts with Telerivet

Telerivet has always made it easy for organizations to send SMS messages to groups of contacts. Some businesses use Telerivet to send notifications to groups of employees, other organizations use Telerivet for sending SMS polls, and others send SMS to notify their customers of special deals. We’ve designed Telerivet to be scalable, so that you can use Telerivet whether you need to send a message to ten contacts, a thousand contacts, or even a million contacts at once.

We’re happy to announce some powerful new features available whenever you send a message to multiple contacts in Telerivet:

Real-Time Delivery Statistics

On the Messages page, the Broadcasts tab now shows the number of messages with each status (e.g. Queued, Sent, Failed, Delivered). Click any broadcast to view additional statistics, which update in real time while the broadcast is being sent.

Broadcast-stats

Broadcast Cancellation

Occasionally you might want to cancel a broadcast that’s already being sent, for example if you notice a mistake, or if you realize that a broadcast is larger or more expensive than you expected. To cancel a broadcast in progress, click “Cancel” when viewing the broadcast.

Automatic Reply Tracking

For each broadcast you send, Telerivet will automatically keep track of the messages that contacts send in reply to your broadcast, and will automatically calculate the response rate (as shown in the image above). If there are any replies, you can view them on the Replies tab for that broadcast:
Replies

The Replies tab will show the next incoming message received from one of the contacts in the broadcast (within 7 days, until you send another message to that contact).

Exporting Broadcast Statistics

If you send multiple broadcasts, Telerivet makes it easy to quickly download their details to CSV. For example, you could use use Excel to analyze trends with your SMS deliverability, response rates, or spending. From the Messages page, click the Broadcasts tab, then click More > Export broadcasts.

Broadcasts API

The Webhook API now makes it easy to notify other systems whenever a broadcast is sent. For example, without needing any servers or programmers, you could connect the Webhook API to Zapier, and configure Zapier to post a message in a Slack channel or send an email notification for each broadcast sent from your Telerivet account. Or if you have your own web app, you could configure the Webhook API to notify your server directly when a broadcast is sent. (If you have multiple systems, you can even trigger multiple webhook notifications.)

In addition, the REST API now lets your systems fetch broadcast statistics directly. For example, if you want your own system to show the progress of a Telerivet broadcast, you can periodically call the REST API every few seconds and get the current number of messages in each status (e.g. queued, sent, delivered) until there are no more queued messages.

Try it out

If you already have a Telerivet account, try out the new features from the Broadcasts tab on the Messages page. We hope you’ll find these new features useful! (If you don’t have an account already, set up a free Telerivet account first.) If you have feedback or ideas for features that would be useful to your organization, feel free to get in touch at support@telerivet.com!

To learn more about how leading businesses and NGOs are already using Telerivet SMS broadcasts to reach their goals, check out the case studies for ZALORA, Asia’s leading fashion e-commerce site, and Farm Radio International, an international NGO fighting food insecurity in Africa.

2015 Technology Roundup

2015 has been a big year for Telerivet. We launched many new features and improvements this year, making Telerivet an even more powerful platform for mobile messaging. In case you missed it, here are a few of the biggest new features:

Airtime Transfer and Top-up

Powerful features for contact management

Automating SMS via Drag-and-Drop

New Data Visualizations

Using SMS polls to collect data? Telerivet now lets you visualize the top survey responses as a pie chart, bar graph, or table. When viewing the data table of poll responses, just click the “Stats” tab.

Poll_stats

Featured User: Femina Hip

Fema_coverFemina Hip is a multimedia platform and civil society initiative working with youth across Tanzania. Since 1999, their aim has been to promote healthy lifestyles, sexual health, gender equality, entrepreneurship, and financial literacy.

In order to reinforce their message via SMS, Femina Hip uses Telerivet for several different activities:

Providing advice via an SMS hotline

Femina Hip created an SMS counseling hotline after realizing that many Tanzanian youth are more comfortable asking sensitive questions via SMS compared to other communication channels. With this SMS hotline, Tanzanian youth can send in their questions relating to sexual and reproductive health, economic empowerment, and citizen engagement. A member of Femina's outreach team receives the question via Telerivet, and sends a personalized response. In each issue of Fema Magazine, Femina's team publishes some of the SMS questions in the column "Mpendwa Anti" (Dear Auntie).

Mpendwa_anti

Live audience interaction

Femina Hip's television and radio shows now have an audience interaction component to them that is run through an SMS system. During each episode a "question of the week" is asked, and audience members are asked to send an SMS answer.

Pushing out information to communities

Femina Hip uses Telerivet to periodically send out information to their audience, especially to inform them about new upcoming media products, such as new seasons of their television and radio shows.

Happy Holidays!

The Telerivet Team

Number Insight: Validating and Cleaning Your Contacts

If you have an existing database of phone numbers, and you want to send SMS messages to them, it's easy to import the contact information into Telerivet. But how can you know if the phone numbers you've collected are actually valid, or whether they're mobile numbers capable of receiving SMS?

Telerivet now makes it easy to look up information about your phone numbers via our partnership with Nexmo.

On the Contacts page, Telerivet now provides a web interface to Nexmo's Number Insight API, which makes it easy to look up information about your contacts' phone numbers, including the type of phone number (mobile, landline, or VOIP), validity, mobile network, and country.

Number-insight
You can use Number Insight to detect invalid numbers, landlines, or VOIP phone lines in your contact list, so you can clean your contact list before sending SMS broadcasts.

Configuring Number Insight

In order to use Number Insight, you'll first need to register your own Nexmo account, so that you can pay Nexmo to use this functionality. (For pricing, see the Number Insight tab on Nexmo's pricing page.)

To configure Number Insight in your Telerivet account, go to your Contacts page and click Actions > Number Insight setup, or follow this link.

Running Number Insight

On your Contacts page, select any contacts to look up, then click Actions > Number Insight. Nexmo's Number Insight API will fill in information about the selected contacts. The process may take some time, depending on the number of contacts selected.

Number-insight2

Removing/Blocking Unwanted Phone Numbers

You can use Number Insight to help you remove invalid or unwanted phone numbers from your contact list before sending an SMS broadcast.

After running Number Insight on your contact list, you can use the "Filters" function on the Contacts page to create a filter for unwanted contacts, such as "Number Type is not mobile":

Not-mobile
After creating a filter for the contacts you don't want, select all contacts in the filter, then either block the contacts via Actions > Block sending, remove them from a group via Groups… dialog, or permanently delete them via Actions > Delete contacts.

Try Number Insight and email us at support@telerivet.com if you have any questions or feedback!