Message Review

Many organizations use Telerivet to let their teams send text messages and voice calls on behalf of the organization. However, giving more people access to send messages can also increase the risk of typos, incorrect messages, incorrect recipients, or other errors. If a broadcast is sent to hundreds or thousands of contacts in error, it could be costly, embarrassing, or worse.

To make it easier to prevent errors when sending messages, Telerivet is introducing a new feature called Message Review. With Message Review, your organization can designate reviewers to to approve, edit, or delete messages drafted by your team before the messages are sent out.

Administrators can enable Message Review on the Messaging Settings page, and can configure who gets notified by email when a message needs review:

When Message Review is enabled, any message with the specified number of recipients will be submitted for review, including scheduled messages. When composing a message, the “Send” button will automatically change to “Submit for Review”:

Clicking “Submit for Review” will trigger an email notification to the reviewer or reviewers:

When the reviewer clicks “Review message”, Telerivet shows a preview of the message content for several contacts so the reviewer can verify that any variables are inserted correctly:

The reviewer can click “Edit” to change the content, sender, recipient, or the time when the message is scheduled. (In this example, the reviewer should fix the typo!) If the message was scheduled for a certain time but wasn’t approved before the scheduled time, the reviewer must edit and reschedule the message.

When the message looks good, the reviewer can click “Approve” (or “Approve and Send Now”). If the message shouldn’t be sent, the reviewer can click “Delete”.

When a reviewer approves or deletes a message, an email notification is sent to the user who created the message, as well as to all reviewers.

Message Review provides a simple way to ensure that the messages your organization sends are actually what you want to send. To enable Message Review, visit the Messaging Settings page in your Telerivet dashboard.

Introducing Telerivet for iOS and Android

We are very excited to announce that Telerivet is now available as an app for iPhones and iPads, as well as Android phones and tablets.

You can use the app to send and schedule broadcasts, view and edit contacts, manage automated services, and more. Almost anything you can do from your web browser, you can do on the go.

In addition, the iOS and Android apps let you get (optional) notifications of incoming messages. If someone sends a text message to your virtual number, you can read the message and reply directly from your phone.

Since Telerivet runs in the cloud, you can switch back and forth between the smartphone app and the web dashboard at any time.

When using the app, text messages and voice calls are sent and received via third-party providers such as Nexmo, not via your personal phone. When you send SMS messages or calls from the app, your contacts will see your organization’s sender or caller ID (as configured in your Telerivet account), not your personal phone number.

The iPhone and iPad app supports iOS 10.0 and above. The Android app works on Android 4.4 or above.

To try it out, install the app on your phone below:

Two Telerivet Android apps

As you may know, Telerivet already had an Android app that turns an Android phone into a SMS gateway in any country.  The new Android app, however, does not turn your phone into an SMS gateway.

Telerivet’s original SMS gateway app is still available, and it will continue to be supported and developed. There are just two separate Telerivet Android apps now because they serve different purposes.

To avoid confusion between the two Telerivet Android apps, the original Telerivet Android app has been renamed to “Telerivet Gateway“. The Telerivet Gateway app lets you use Telerivet to send and receive SMS messages in any country via that Android phone’s SIM card. Typically, users will dedicate a phone specifically for the Telerivet Gateway app, and won’t use it as a normal mobile phone.

The main screen of the Telerivet Gateway app:

On the other hand, the new Android app is named “Telerivet Mobile“. Telerivet Mobile lets you access Telerivet’s mobile messaging platform from your phone, and receive notifications. Telerivet Mobile is meant to be used on your personal mobile phone — and if you invite your team to use Telerivet, everyone can install Telerivet Mobile on their phones too. (There are no limits on the number of phones that can run the Telerivet Mobile app.)

Any SMS messages that you send from the Telerivet Mobile app will be sent via the SMS gateway you have configured in your Telerivet account. This may be a provider like Nexmo, or it could be an Android phone running the Telerivet Gateway app. (It is possible to run the Telerivet Mobile app and the Telerivet Gateway app on different Android phones, or the same phone.)

We’re excited to hear your feedback on the new Android and iOS apps — let us know what you think at

Introducing Telerivet Voice

In the past 5 years, thousands of organizations across more than 150 countries have relied on Telerivet to send and receive text messages. Today, we’re excited to announce the launch of Telerivet Voice, which organizations can use to automate voice calls with their customers, employees, and community.

Telerivet makes it easier than ever to build your own interactive voice response (IVR) menus and call flows, run voice polling campaigns, send automated voice broadcasts, and send voice calls using a virtual caller ID. You can do it all from your browser, with no programming required. In minutes, you can get a local virtual number in over 60 countries, and send and receive calls worldwide.

Businesses and non-profits can use Telerivet Voice for a wide variety of use cases, including customer support, data collection, market research, alerting, phone-banking, audience engagement, and more.

See it in action:

Whirlwind Consulting, a boutique political consultancy specializing in statewide initiative and candidate political campaigns, has been using Telerivet Voice to make outbound calls. “Telerivet allows our consultants to reach any of our clients, employees and even voters from one platform,” says Whirlwind founder Jordan DeCoster. “Its combination of light-weight interface and multi-channel options keeps each contact in one place, regardless of the method of communication (text and voice).”

For more advanced use cases, Telerivet Voice is developer-friendly. In Kenya, the Uliza project has been piloting an innovative IVR system that allows Kenyans to call in to a local virtual number and record a question in Swahili. A distributed, crowd-sourced team records an answer to the user’s question, and the system calls the user back with the answer. “We have been able to build a complex voice-data processing tool with the help of Telerivet’s voice features,” says Grant Bridgman, founder of Uliza. “We are particularly excited about the new JavaScript interface, which allows us to add greater flexibility to how our services interact with our clients.”

Get started in minutes

Telerivet Voice is integrated seamlessly into the same Telerivet web dashboard that users all over the world have relied on over the past 5 years.

To try it out, log in to your Telerivet dashboard (if you don’t have one yet, create a free account).

The Services page is where you can configure custom IVR call flows, automated voice polls, or simply set up call forwarding or voicemail. On the Services page, add a new service and click the Voice tab, then click the type of service you want to set up:

To see the full power of Telerivet Voice, create a Custom Call Flow. Click one of the examples on the top-right to explore how to create your IVR system using Telerivet’s drag-and-drop interface:

To see the different types of actions that you can use to create a call flow, click “Add action”. Call flows can play text-to-speech or recorded audio, prompt for a key press or multiple digits, forward the call, record audio from the caller, and much more.

To make outbound voice calls, go to the Messages or Contacts page and click the “Call” dropdown.

You can test Telerivet Voice in your browser even if you don’t have a voice-enabled virtual number, but in order to send and receive actual voice calls you’ll need to set up a virtual number on the Phones page.

(If you’ve been using Telerivet Android app as the SMS gateway, note that the Android app does not support Telerivet Voice due to technical limitations. You would need to add a voice-enabled virtual number in order to use the voice functionality.)

To learn more about how you can use Telerivet voice, visit For more details on how to use all the new features, visit the User Guide.

We are excited to hear your feedback, and discuss how Telerivet Voice might help your organization. Get in touch by emailing us at .

Tracking SMS Broadcasts with Telerivet

Telerivet has always made it easy for organizations to send SMS messages to groups of contacts. Some businesses use Telerivet to send notifications to groups of employees, other organizations use Telerivet for sending SMS polls, and others send SMS to notify their customers of special deals. We’ve designed Telerivet to be scalable, so that you can use Telerivet whether you need to send a message to ten contacts, a thousand contacts, or even a million contacts at once.

We’re happy to announce some powerful new features available whenever you send a message to multiple contacts in Telerivet:

Real-Time Delivery Statistics

On the Messages page, the Broadcasts tab now shows the number of messages with each status (e.g. Queued, Sent, Failed, Delivered). Click any broadcast to view additional statistics, which update in real time while the broadcast is being sent.


Broadcast Cancellation

Occasionally you might want to cancel a broadcast that’s already being sent, for example if you notice a mistake, or if you realize that a broadcast is larger or more expensive than you expected. To cancel a broadcast in progress, click “Cancel” when viewing the broadcast.

Automatic Reply Tracking

For each broadcast you send, Telerivet will automatically keep track of the messages that contacts send in reply to your broadcast, and will automatically calculate the response rate (as shown in the image above). If there are any replies, you can view them on the Replies tab for that broadcast:

The Replies tab will show the next incoming message received from one of the contacts in the broadcast (within 7 days, until you send another message to that contact).

Exporting Broadcast Statistics

If you send multiple broadcasts, Telerivet makes it easy to quickly download their details to CSV. For example, you could use use Excel to analyze trends with your SMS deliverability, response rates, or spending. From the Messages page, click the Broadcasts tab, then click More > Export broadcasts.

Broadcasts API

The Webhook API now makes it easy to notify other systems whenever a broadcast is sent. For example, without needing any servers or programmers, you could connect the Webhook API to Zapier, and configure Zapier to post a message in a Slack channel or send an email notification for each broadcast sent from your Telerivet account. Or if you have your own web app, you could configure the Webhook API to notify your server directly when a broadcast is sent. (If you have multiple systems, you can even trigger multiple webhook notifications.)

In addition, the REST API now lets your systems fetch broadcast statistics directly. For example, if you want your own system to show the progress of a Telerivet broadcast, you can periodically call the REST API every few seconds and get the current number of messages in each status (e.g. queued, sent, delivered) until there are no more queued messages.

Try it out

If you already have a Telerivet account, try out the new features from the Broadcasts tab on the Messages page. We hope you’ll find these new features useful! (If you don’t have an account already, set up a free Telerivet account first.) If you have feedback or ideas for features that would be useful to your organization, feel free to get in touch at!

To learn more about how leading businesses and NGOs are already using Telerivet SMS broadcasts to reach their goals, check out the case studies for ZALORA, Asia’s leading fashion e-commerce site, and Farm Radio International, an international NGO fighting food insecurity in Africa.

Solving public health crises with mobile technology

The most widespread Ebola virus epidemic in history began in 2013 and continued for over two years, infecting tens of thousands of people and causing social and economic devastation on a frightening scale.  The outbreak was largely focused in three West African countries, and it was only through the herculean efforts of thousands of community leaders, educators, doctors, nurses, and public health workers that a much wider outbreak was avoided.


Simplified Ebola virus Africa epidemic situation map (December 2013 – January 2016) 

Tackling such a public health crisis requires a tremendous level of field coordination and information sharing in challenging environments, and eHealth Africa has been a technology leader in meeting these challenges during the Ebola outbreak.  eHealth Africa is a US-African NGO focused on developing and implementing technology solutions that connect and deliver public health services and commodities to underserved communities across the African continent.

We are proud that Telerivet plays a part in eHealth Africa’s technology solutions to such important problems.  “During the Ebola outbreak in West Africa, we needed to rapidly develop solutions to logistical challenges that had never previously been encountered,” says Didi Hoffmann, CTO of eHealth Africa.  “Telerivet allowed us to do this with a minimum of code, in a manner that was both reliable and scalable."

Directing Local Dispatch Teams via SMS

At the height of the 2014 Ebola outbreak in West Africa, eHealth Africa rolled out call centers in three of the affected countries, which all ran on a web-based application that allowed operators to log and respond to reports of new cases. These operators would then pass on necessary information to local dispatch teams, who would quarantine and treat these cases.


In the affected countries where local dispatch teams often did not have internet access, SMS was the only viable medium for passing this information. In order to enable their application to send and receive SMS messages, eHealth Africa turned to Telerivet.

"Telerivet enabled us to rapidly prototype SMS based solutions and scale with the outbreak of Ebola in West Africa." – Didi Hoffmann, CTO of eHealth Africa

Telerivet's REST API and Webhook API provided an easy way for eHealth Africa's Node.js application to send and receive SMS. According to eHealth Africa's CTO, Didi Hoffmann, "Telerivet's simple REST API and client wrappers made it the obvious choice as a messaging platform."

In Sierra Leone and Guinea, where eHealth Africa acquired three SMS shortcodes from local mobile network operators, Telerivet integrated directly with the mobile networks' systems. In addition, Telerivet's Android app enabled eHealth Africa to send and receive SMS messages throughout West Africa without needing a mobile network integration.

Notifying Relatives of a Patient's Location via SMS

Rapid quarantining of infected individuals, a major part of the fight against Ebola, was done in Emergency Treatment Units (ETUs). But it soon became apparent that there was a lack of trust: once a patient had entered an ETU, there was no way of informing relatives of their status or whereabouts. As a result, patients would refuse to enter the ETUs, a factor that contributed to the ongoing spread of the disease.

To counter this, eHealth Africa developed Trace and Go, an open source application that notifies relatives and loved ones of the status and location of patients via SMS, using the Telerivet REST API to send messages.

"Once again we used Telerivet as a messaging platform; once again it helped us to save lives."


See how other healthcare organizations are using Telerivet to improve communication and public health, or check out Telerivet for yourself at